The Complete Repairs Diagnostic and Triage Solution
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency.
The way that repairs are carried out is in desperate need of overhaul. The traditional model of sending a contractor in a van to every repair is outdated, pollutes the environment and encourages wastage at every level. Help me Fix is a specialised repairs diagnostic and triage software platform designed to reduce costs and improve service by providing best-in-class AI and video triage solutions, coupled with an experienced remote engineer network.
What is Help me Fix?
AI Diagnostics
Solve simple issues with AI diagnostics and connected skills
Video
Inbound and outbound video like you've never seen it before
Reporting
PDF job reports and post triage workflows
Engineers
Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce
Moat Homes Resident, 2023
The Help me Fix Ecosystem
Website/Omnichannel
- Omnichannel AI Chat
- White Label
- Computer Vision
- AI Diagnostics
- Helpful Videos
- Custom Resources
- Triage Escalation
- Job Reporting
For Mobile Repair Teams
- iOS & Android Apps
- Smart Trade Routing
- Trade Divert
- AI Translations
- AR Backgrounds
- Screen Capture
- Web Chat
- Job Reporting
For Customer Service Agents and Technical Supervisors
- Resident Management
- Team Management
- Call Management
- Post-call Workflows
- Communication Templates
- Outbound video triage
- Inbound video triage
- Inbound Video Calling
- Smart Routing
- Trade Match
- AR In-app Features
- Webchat
- Captions
- AI Translation
- Download & Password Free
For Triage Overflow and For Teams
Without Technicians
